VOICECOM - IP TELECOM
 


User Package
 


Package - Unlimited 199 + 30   (FREE software-phone)
 

  • FREE intercom to WORLDWIDE branches (direct intercom call)
  • FREE UNLIMITED call to Kuala Lumpur, Malacca, JB, Penang (fixed-line)
  • FREE UNLIMITED call to Malaysia fixed-line (nationwide)
  • FREE 2000 minutes call to Malaysia mobile phone (nationwide)  [*new minutes effective 20 May 2010]
  • FREE UNLIMITED call to Singapore mobile & fixed-line (nationwide)
  • FREE UNLIMITED call to TOP 36 COUNTRIES (*36 country list....)
  • Lowest call rate to other countries (*detail rate....)
  • Provide a real broadband phone number
  • Receive incoming call from fixed-line & mobile phone
  • Life-time-number - easily move the phone to anywhere, anytime
  • Number-Follow-You - number with you to anywhere (worldwide)
  • FREE worldwide roaming - receive phone call in oversea
  • Worldwide dialing - make any phone call when you are in oversea
  • ZERO roaming fee - roam calls to your top 36 countries' phone (*country...)
 
   Item
 

     Package Unlimited 199 + 30   (FREE software-phone)

 
     Monthly Fee      RM 199 + RM 30  
     Registration Fee      RM 50  
     Installation Charge      [optional]  RM 80  (for 1st line)  +  RM 10  (for each additional line)  
     Additional Airtime      [If any]  Any additional airtime  (for other countries calls)  
     Phone Device
 
 
     FREE software-phone
 
 
 
 
   Terms & Conditions

 

    
CORPORATE  :  No minimum month subscription limitation
    
                          (*company form 9, form 24 & director IC required)
    
INDIVIDUAL  :  No minimum month subscription limitation
                               (*IC required, no deposit required)

 
 

    

   TOTAL
   (1st time sign-up)



     Total 1st time sign up     RM 279


     This package, with above payment INCLUDED :

  • 1st month advance monthly fee payment  (RM 229)

  • One time registration fee payment  (RM 50)

  • FREE RM5 airtime - for other countries calls

  • FREE software-phone
     

     This package, with above payment NOT INCLUDED :

     +  [optional]  Installation charge
     +  [if any]  Additional airtime  (for other countries calls)

 

 
     Service Features

  • 1 real Broadband Phone number with extension number
    (e.g. 03-83185000 Ext. XXXX)

  • Receive incoming call from fixed-line & mobile phone

  • Intercom behavior - extension number intercom to worldwide branches

  • FREE call-forwarding

  • FREE call-barring

  • FREE CLIR Call ID

  • FREE online itemized billing

  • Life-time-number - easily move the phone to anywhere, anytime

  • Number-Follow-You - number with you to anywhere (worldwide)

  • FREE worldwide roaming

  •   >receive phone call when you are in oversea (bring along the phone)

  • Worldwide dialing

  •   >make any phone call when you are in oversea (bring along the phone)

  • Zero roaming fee - roam / forward incoming calls to your oversea phone (FREE - roam to TOP 36 COUNTRIES)(*country list....)

 
     Other
   Services
     
  • Grouping Lines
        - combines and grouping-up the total number of VOICECOM lines to enjoy
          total mobile minutes usage distributed to all lines
        - package, installation address, user details must be same for all lines
          and only applicable for 3 lines and above (with same unlimited package)
        - per request service

  • ANI Translation  (Automatic Number Identification Translation)
        - translate the VOICECOM CLIR Caller ID to your corporate office number
        - RM50 per one time setting ; FREE for 3 lines grouping and above
        - per request service

  • Call Control List (CCL)
        - block the calls calling to "out of 36 FREE countries" where additional
          airtime charge incur
          **system limitation : system not able to block calling Malaysia mobile
        - RM50 per one time setting ; FREE if ANI Translation service activated
        - per request service

  • Broadband Service Trial Program
        - provide customer with FREE broadband service for 2 weeks trial
        - applicable only to VOICECOM new customer, where customer may need
          to pay for VOICECOM service and *VOICECOM installation [*optional]
        - available broadband : "TM Streamyx" and "P1 WiMAX"
        - per request service & availability basis, FREE with no terms applied

  • Money Back Guarantee Program
        - provide VOICECOM new customer with money back on the redundant
          balance days of the advance monthly payment paid, if customer
          sign-off service within the 1st month subscription
        - applicable only to VOICECOM new sign-in customer, and applicable only
          to customer within the 1st month subscription
        - per request service

  • Upgrade / Down-grade package
        - convert existing package to other package before the account expiry
          date, and all monthly charge & payment is in advance payment basis
        - request & payment should submitted before 3 days of account expiry
        - per request service

 
     Call Rate   

  • Extension to extension number (intercom) worldwide:  UNLIMITED FREE

  • KL, JB, MLK, PNG:               Unlimited FREE

  • fixed-line nationwide:        Unlimited FREE

  • mobile nationwide:            FREE 1700 minutes

  • Singapore:                         Unlimited FREE

  • top 36 countries:               Unlimited FREE  (*country list....)

  • other countries:                 Lowest call rate  (*detail rate...)

 
     Terms & Conditions

  • All airtime usage & monthly fee payment are in advance payment basis.

  • Charging Block is base on 1 minute block.

  • Service does not provide access to emergency number.

  • Service is in best effort basis depending user bandwidth performance.

  • Exceeded mobile usage, charge special rate for all calls (special rate table...)

  • VOICECOM installation charge above not inclusive key-phone setting,
    additional network setup & cabling, if any.

  • 1-to-1 replacement and phone-support on faulty software-phone, for life.

  • VOICECOM account will be DISABLE when service suspended and not continue after 30 DAYS. Re-registration fee needed for line re-activation.

  • VOICECOM software-phone shall be deleted OR un-installed upon service termination, as the account and software-phone will be reset.

  • VOICECOM reserve the right to terminate the account should the account is use for commercial gain or any other reason without notification.